Your will learn...

Introduction to IT Support Services

• Overview of IT support roles and responsibilities
• Understanding the IT support lifecycle
• Introduction to service management frameworks (ITIL, etc.)

Troubleshooting Fundamentals

• Basic troubleshooting methodology
• Identifying hardware and software issues
• Utilizing diagnostic tools and logs

Operating Systems Support

• Installing, configuring, and troubleshooting Windows OS
• Supporting macOS and Linux systems
• System updates and patches management

Networking Support

• Understanding network components (routers, switches, firewalls)
• Configuring and troubleshooting network connections
• Network security practices and protocols

Hardware Support and Repair

• Diagnosing hardware failures
• Replacing components (RAM, hard drives, power supplies)
• Maintaining and optimizing hardware performance

Software and Application Support

• Installing and configuring software applications
• Resolving software compatibility issues
• Applying software patches and updates

Remote IT Support

• Providing remote troubleshooting and assistance
• Using remote desktop tools effectively
• Ensuring secure remote support practices

IT Security Support

• Understanding basic cybersecurity principles
• Supporting firewalls, antivirus software, and encryption tools
• Identifying and mitigating security threats

Service Desk Management

• Setting up and managing helpdesk tickets
• Managing service level agreements (SLAs)
• Tracking and resolving client issues

Cloud Services and Virtualization

• Introduction to cloud computing concepts
• Supporting cloud-based applications and storage
• Working with virtual machines and virtual networks

IT Support Documentation and Reporting

• Creating and maintaining IT support documentation
• Generating service reports and feedback
• Documenting troubleshooting procedures and solutions

Final Project & Certification Preparation

• Completing a hands-on IT support project
• Mock exams and troubleshooting practice
• Reviewing for IT support certification exams (CompTIA A+, ITIL Foundation)

Job Sectors for IT Support Service Level-3

• IT Firms
• Online News Portals
• Corporate Offices
• Multinational Companies
• Freelancing Platforms

IT Firms

In Bangladesh, particularly in Dhaka and other divisional cities, IT firms are booming. These firms are involved in both local and international projects, providing excellent job opportunities for IT Support Service Level-3. As Laravel is a PHP framework widely used in web development, it ensures job placement for learners in these companies.

Corporate Offices

Corporate offices require websites to showcase their products and services. Leading business conglomerates often have separate websites for their subsidiaries. These corporate houses and industrial headquarters employ dedicated IT teams, including IT Support Service Level-3, to create, maintain, and improve their web platforms. IT Support Service Level-3 are in high demand in such environments.

Multinational Organizations

Many multinational organizations operate in Bangladesh, the Subcontinent, and around the world. These companies require dynamic websites for their operations, and as such, they need web developers, including Laravel experts, for the creation, maintenance, and enhancement of their websites.

Freelancing Platforms

Freelancing offers people the freedom to work independently while earning a livelihood. Platforms like Fiverr and Upwork connect service providers with clients. IT Support Service Level-3 can take advantage of this growing market by offering their services as freelancers. Laravel expertise opens up a unique avenue for independent web developers to work remotely, providing solutions to clients globally.